Pay a renewal by payment link when auto-debit fails

Most Voroa renewals are collected automatically from the mandate you approved when you first subscribed. Sometimes that automatic debit does not go through. When it does not, we send you a payment link for the same bill instead of simply marking the month as failed.

This page explains what that link is, what it is not, and what happens next.

What the link is

It is the same bill, collected a different way.

• The amount is exactly what the automatic debit would have taken. Nothing is added for using a link, and no fee, penalty or interest is charged.
• It covers the whole month for the whole workspace — every paid service on it, on one link, the same way your automatic renewal works.
• Paying it produces the same GST tax invoice, in the same numbered series, as any other Voroa payment. Your accountant will not be able to tell the difference, and neither will your books.

Why you received one

A recurring debit can be refused for ordinary reasons on your side — not enough balance, a card that has expired, or an auto-pay permission that has ended. It can also be refused for reasons on our side or at the payment gateway, with nothing wrong on your account at all.

Because both are possible, the link does not accuse you of anything. If the refusal was on your side, your bank or UPI app will usually have told you. If it was not, there is nothing for you to fix, and paying the link is all that is needed.

Your mandate is not cancelled by this. We keep trying the automatic debit on the normal schedule; the link is a fallback for this month, not a change to how you pay.

How long it stays valid

The link is valid for a fixed number of days from the day it is sent — currently seven. The exact date is written in the email, and on the payment page itself.

After that date the link stops working. If that happens and the month is still unpaid, your paid services are moved down to free limits.

If it is not paid

Your paid services move to free limits, and what that means depends on the service:

• Apps and workers keep running. They get less memory and less processing power, so they run slower. Your code, your environment variables and your data stay as they are.
• A managed database is stopped, not slowed. It stops accepting connections until the payment is made. You can start it again yourself from its page in the dashboard.

To get your full service back, open your Billing page and complete the pending payment.

Paying it safely

Every genuine Voroa payment link:

• arrives from our usual billing address, in the same emails as your invoices;
• opens a payment page hosted by our payment gateway, not by us — you never type card or UPI details into a Voroa page;
• shows the same amount as the Billing page inside your Voroa dashboard.

If an amount does not match what your Billing page shows, do not pay the link. Open your dashboard and check there first, then contact support. We will never ask you for a payment over a phone call, a chat message, or any address other than the one your invoices come from.

Common questions

Can I pay it with a different method than my mandate? Yes. The payment page offers the methods our gateway supports; you are not restricted to the one your mandate uses.

Will I be charged twice if the automatic debit succeeds later? No. A month can be claimed only once. If a debit and a link were ever both to succeed for the same month, the second one cannot be applied, and we would return it.

Do I need to do anything to my mandate? No. If the refusal was on your side, fixing the underlying cause — topping up, updating an expired card, or re-approving auto-pay — is worth doing so next month is collected automatically. Your Billing page shows the payment method currently on file.

I paid the link. When does my service come back? As soon as the payment is confirmed. If services had already been moved to free limits, they return to their paid size automatically once the payment lands.