Voroa billing emails: every notice we send about your money
Every email Voroa sends about your money: the notice before a renewal, a failed payment, a move to free limits, a recovered payment and auto-pay ending.
Voroa never changes anything about your paid services quietly. If a payment does not go through, you hear from us before anything is reduced, and again when it is settled. This page lists every email we send about your money, so you can recognise a real one and know what it asks of you.
All of these go to your workspace’s billing email if you have set one, and to your account email if you have not.
An amount will be collected on a date
Sent a few days before every renewal, while there is still time to act.
It names the exact amount we will collect, including GST, and the date we will collect it. That amount covers every paid service in the workspace for the next month.
What to do: nothing, if this is expected. Just make sure the account has enough balance on that date. If you do not want the renewal, you can cancel or reduce a service from your Billing page before that date — the service keeps running until the end of the period you have already paid for.
Auto-pay is off on your workspace
Sent when a workspace has a paid service but no working auto-pay, while the period you have already paid for is still running. You normally get it within about an hour of auto-pay stopping. If auto-pay is still off a few days before the renewal date, we send one reminder.
Nothing is due when this arrives, and nothing has been taken from your account. The email names the date and time, in IST, until which your paid services keep running as they are. This email replaces the “an amount will be collected” notice above, which is only sent when auto-pay is working.
What to do: turn auto-pay back on from your Billing page before that date, and the renewal is collected as usual. If auto-pay is still off on that date, we email you the bill for the next month to pay yourself — see If a renewal is not paid for what follows if that bill stays unpaid.
We could not collect your payment
Sent the same day a monthly payment fails.
Your bank or UPI app refused the charge. The usual reasons are not enough balance in the account, a card that has expired, or an auto-pay permission that has ended.
What to do: open Billing and check your payment method. If the balance was the problem, top it up — and if a payment link is waiting on your Billing page, use it rather than waiting for the next attempt. Paying the link settles the same month.
You get one of these for each attempt, not one per problem. Each says how many attempts are left, so you always know how much time you have.
Your services are now running on free limits
Sent once, after every attempt has failed.
Every paid service in that workspace moves down to free limits, and what that means depends on the service. Apps and workers keep running with less memory and less processing power, so they are slower. A managed database is stopped, not slowed — it stops accepting connections until the payment is made, and you can start it again yourself from its page in the dashboard.
What to do: open Billing and complete the pending payment. Everything returns to its paid size once it goes through.
Your payment has gone through
Sent when a pending payment is finally collected.
Your account is back in good standing and nothing is pending from you. Anything that had been moved down to free limits is returned to its paid size. Your GST tax invoice for the payment reaches you separately and stays available on your Billing page.
Set up your auto-pay again, or your next payment will fail
Sent about a week before the permission you gave for automatic payments expires.
UPI auto-pay permissions are valid for 90 days at a time. This is a rule of the UPI system, not a change at our end, and it applies to every service you pay for over UPI, not only Voroa.
What to do: set up auto-pay again from your Billing page. It takes a minute and nothing else about your account changes.
Voroa can no longer collect your monthly payment
Sent once the permission has actually ended.
Your services keep running normally for now — nothing has been changed. But the next monthly payment cannot be collected, so it will fail, and after a few failed attempts your paid services would move down to free limits.
What to do: set up auto-pay again from your Billing page.
How to tell a real Voroa email from a fake one
- We never ask for a card number, a UPI PIN, an OTP or a password by email. Voroa staff will never ask you for any of these.
- Every one of the emails above asks you to open your Billing page and act there. If an email asks you to pay through a link to somewhere else, it is not from us.
- If you are unsure, ignore the email and open your dashboard directly. Anything genuinely pending is shown there.
You will not get duplicates
Each of these is sent once for each situation, not once for each time our systems check. If a payment stays unpaid for a week, you get the attempt emails and the one about free limits — not a message every hour. If the situation resolves and later happens again, that is a new situation and you are told again.