Contact support on Voroa: open a support case
Get help on Voroa by opening a support case from your dashboard: set a priority, follow our replies and answer back from the support center until it is solved.
When you need a hand, open a support case from inside Voroa. Describe the problem, submit it, and our team is notified right away. The whole conversation — your message, our replies, and yours back — lives in the Support center in your dashboard, and you get an email on every update.
Open a case
- Open Help & Support from your dashboard.
- Select Open a case.
- Enter a short subject that sums up the issue.
- Write the description — what you were doing, what you expected, and what happened instead. The more specific you are, the faster we can help.
- Optionally set a priority (see below).
- Select Open case.
Your case is saved and our team is alerted. You land straight on the case, which is where our reply will appear.
Follow the conversation
Select any case under Your cases to see the full correspondence, oldest message first: what you wrote, what we replied, and when the status changed. Our replies are highlighted so they are easy to pick out.
You can reply on a case at any time from the box at the bottom — add a detail you forgot, answer a question we asked, or tell us it is still not working. Replying to a case that we marked Solved re-opens it, so you never have to start again from scratch.
We also email you the moment we reply, with the reply text in the message, so you do not have to keep the dashboard open.
Attach a screenshot
A picture often explains a problem faster than words. When you open a case — or reply on one — you can attach files such as a screenshot of the error, a PDF, or a short log.
- Select Attach on the case form or the reply box, then choose your files.
- Supported types: PNG, JPEG, GIF, WebP, PDF, plain text, and ZIP.
- Each file can be up to 10 MB, with up to 5 files per message.
- Your files appear in the conversation. Select one to download it again at any time.
Your attachments are stored securely in India and are private to your workspace, exactly like the rest of
the case. Please do not attach passwords, secret keys, or .env files — we will never ask for them.
Find a case again
Every case has its own address, so you can bookmark it or paste the link into an email to yourself. Under Your cases you can search by subject and filter by Open or Solved. A case with an answer you have not opened yet is marked New reply.
When an issue is sorted, select Mark as solved on the case. If it turns out it is not, reply and the case re-opens.
Priority
Every case has a priority — Low, Normal, or High (Normal by default). It is a hint that helps us decide what to pick up first; it is not a guaranteed response time. Use High for something that is blocking your work, and Low for a question that can wait.
What happens next
- Your case starts as Open.
- Our team reviews it, replies, and works on a fix. You see the reply in the case and in your email.
- When it is resolved, the case is marked Solved. If it is not actually fixed, reply and it re-opens.
Your cases are private
A case belongs to you and the workspace you opened it from. No one outside your workspace can see it. Please never include passwords or other secrets in a case — we will never ask for them.
Tips for a faster resolution
- Say which service or workspace the issue affects.
- Include the exact error message you saw, if any.
- Mention the steps to reproduce the problem.