Terms of Service

Business information

Legal entity

Web Tech Digital Work (a sole proprietorship)

Trade name

Voroa

GSTIN

27ATFPT3932L1Z6

Registered office

Commercial Office No. 605, Freedom Towers, CTS No. 15184, Near Akashwani, Chhatrapati Sambhajinagar, Maharashtra 431001

Contact

legal@getvoroa.com

1. The service

Voroa is a cloud platform operated by Web Tech Digital Work (trade name: Voroa). Voroa builds, deploys, and hosts web applications from a source-code repository you connect, and provides tools to manage those applications — including deploys, logs, environment variables, custom domains, managed databases, and object storage. Access is provided through the Voroa web application.

Some products have their own policy, such as the Voroa Object Storage policy. That policy forms part of these Terms and, where it differs from these Terms, governs that product only. Our Data Processing Agreement governs personal data.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law. By creating an account, you confirm that you meet these requirements and that the information you provide is accurate and kept up to date.

3. Account

Using Voroa requires creating an account. You are responsible for all activity under your account and for keeping your credentials secure, and you must notify us promptly of any unauthorised access. One account is intended per person or business; creating multiple accounts to circumvent plan limits is not permitted.

4. Plans, billing, and auto-renewal

Paid plans are available now, and the terms in this section apply to them. A free tier is also available, so you can evaluate the service before paying.

At checkout, before any payment is taken, we show you the price of each service and its size, the amount excluding GST, the GST added, and the total payable now and per cycle; you must affirmatively accept these Terms, our Refund and Cancellation Policy, and our Privacy Policy, and authorise the recurring payment, by ticking a box that is not pre-selected. The following clauses govern paid plans:

4.1 Prepaid and non-refundable. Fees are billed in advance for each billing cycle and are non-refundable, except where a refund is required by law or under our Refund and Cancellation Policy. If you downgrade or cancel a service, your current plan continues until the end of the cycle you have already paid for, and the change takes effect from the next cycle. No pro-rata refund or credit is issued for the unused part of a cycle. A database that runs on a server of its own (not shared with other customers) can be moved to a larger plan but not to a smaller one (Refund and Cancellation Policy, section 4). Extra usage above what your plan includes (such as bandwidth, storage transfer, object storage above your plan, build minutes, Performance build minutes or custom domains, where your plan shows a rate) is billed after the month in which it was used, as its own line on your next invoice.

4.1a If an automatic payment does not go through. If a scheduled automatic payment is not completed, we may send you a payment link for the same billing cycle, for the same amount. Your services keep running normally while that link is valid. If it is not paid by the date shown on the link, your paid services are moved to free limits until payment is received.

4.1b Performance builds. Performance builds are optional and are off until you switch them on in Build Pipeline settings, where the price per minute is shown and you confirm it. Only build time on a Performance machine is counted, not the wait for it. They are billed after the month in which they were used, at the price you confirmed (if the price goes down, you pay the lower price; if it goes up, you keep the confirmed price until you confirm the new one), plus GST, and never above your plan's monthly Performance limit or any spend limit you set. Both limits apply to the price before GST, and GST is added on top. You can switch back to Starter at any time; builds after that are not billed as Performance.

What "free limits" means depends on the service, and the difference matters:

• Applications and background workers keep running. They are given less memory and less processing power, so they run more slowly. Your code, your settings, your domains and your data stay as they are.
• A managed database is stopped, not slowed. It stops accepting connections until payment is made. You can start it again yourself from your dashboard at any time before the date in the next paragraph.
• Object storage buckets when a payment is not received. New uploads are refused once the date on your payment link has passed; you can still list, download and delete your files. We may delete an unpaid bucket, but only after writing to you with the deletion date at least 14 days in advance. Deleting a bucket deletes every object in it permanently, subject to the 180-day legal hold for removed content described in the Object Storage policy.

A stopped managed database is not kept indefinitely. If it is not restarted, we take a final backup and then remove the database from our platform. We write to you before that happens, and the notice tells you the date and the last day on which paying restores it. Once removal begins, the database can no longer be restarted and the data is no longer available to you. The waiting period before removal is at least seven days from the date the database is stopped, and is normally longer; the exact date is stated in the notices we send you.

4.2 Upgrades (immediate, prorated). If you upgrade a service to a larger size mid-cycle, the change takes effect immediately once payment is verified, and you are charged a prorated amount for the remainder of the current cycle. A separate GST tax invoice is issued for that difference.

4.3 Statutory rights preserved. Nothing in these terms or in our Refund and Cancellation Policy limits your rights under the Consumer Protection Act, 2019, or any other law, where a service is deficient, not delivered, or wrongly charged.

4.4 Auto-renewal, payment methods and cancellation. Paid subscriptions renew automatically each billing cycle under the payment mandates you authorise (UPI AutoPay or a card e-mandate), up to the maximum amount you approve. You may register more than one payment method and choose which one we use for the monthly charge; if you register only one, that one is used. If you change that choice, the change applies from your next renewal - a renewal we have already notified you about is collected from the method named in that notice, and changing your default does not move that collection to a different method. We send you a notice before each renewal, naming the method it will be collected from. You may cancel at any time before the next renewal from your account. Cancellation stops the next renewal and does not refund the current cycle. Your payment instrument details are handled by our payment provider and are never stored by us.

4.5 Taxes (GST). All prices are shown exclusive of GST. Applicable GST (currently 18%) is added and shown on your tax invoice for each charge. A GST-compliant tax invoice is available to download for every payment.

4.6 Consolidated workspace billing. Each workspace is billed as a single monthly charge equal to the sum of that workspace's active paid services plus GST, on one renewal date. Adding or upgrading a service adjusts your next consolidated charge; changes to individual services are reflected on your workspace statement.

4.7 Price and feature changes. We may change plan pricing or features with at least 30 days' notice by email to the address on your account. Continued use after a price change takes effect constitutes acceptance. If we materially change these Terms, our Refund and Cancellation Policy, or our Privacy Policy while your mandate is active, we ask you to re-accept the updated documents at your next renewal rather than binding you to them silently.

4.8 Migration credits. We may, entirely at our discretion, grant a migration credit to a customer moving to Voroa from another hosting provider. A migration credit is a rupee amount we place on a workspace, set against any Voroa charge on that workspace - the first payment for a service when you buy it, a prorated charge for a mid-cycle upgrade under clause 4.2, and the monthly workspace charge described in clause 4.6 - for any paid service that runs on Voroa machines, until the credit runs out or expires. A service in a DigitalOcean, AWS or Vultr region, and traffic charged at the AWS rate, are not covered and are billed in full, as is any purchase that includes one. A first payment or upgrade charge is covered only when one credit grant on the workspace has enough remaining to cover all of it; a charge larger than that is payable in full in the ordinary way, and the credit stays on the workspace for your renewals. It is not cash, not a refund, and not a payment made by you: it cannot be withdrawn, paid out, redeemed for money, transferred to another account or person, or used to settle anything other than a Voroa charge on the workspace it was granted to. It does not accrue from unused time, from a downgrade, or from cancellation, and it expires on the date stated when it is granted, with any unused amount lapsing on that date. Applying does not entitle you to a credit, and no amount or rate is promised. Clause 4.1 is unaffected: a migration credit is not a pro-rata refund or credit for the unused part of a cycle, and no such refund or credit is issued. Where a credit covers a monthly charge in part, you pay the remaining amount and your tax invoice for that charge sets out how it was arrived at. A credit used on a period is not returned if you later cancel or downgrade; the period is treated like any paid period under clause 4.1. The full terms are in Section 6a of our Refund and Cancellation Policy.

4.9 Voroa Object Storage. Storage above your storage plan is charged at the rate shown on the pricing page per GB-month (the average amount stored across the month, measured daily), and storage transfer above your plan at the rate per GB shown there. These are billed after the month in which they were used, normally on your next invoice, stating the month they cover. If our measurement for any day of that month is unavailable, we do not charge extra usage for that month. Each storage plan also has a monthly number of upload and download requests, shown on the pricing page; past it, that kind of request is refused until the next month or until you choose a larger plan. We change these numbers only with the notice in clause 4.7.

A custom domain connected to a bucket is charged per domain for each month in which it is connected, from the first domain, at the price shown when you add it. It is added only after you confirm that price. It is billed with your other usage above plan, after the month. A later price change never raises the price for a domain you have already confirmed. A domain you remove and add again, or replace with another name, in the same month counts as a separate domain for that month.

Each bucket may import files from another provider free of charge once in any 12 months. An import that finished or copied any files uses it; one that was refused or failed before copying anything does not.

5. Acceptable use

You may use Voroa only for lawful purposes. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you must not deploy, host, store, transmit, or otherwise use the platform for content or applications that:

• belong to another person and to which you do not have the right to use;
• are defamatory, obscene, pornographic, harmful to children, harassing on the basis of gender, or otherwise indecent, objectionable, or contrary to the laws of India;
• infringe any patent, trademark, copyright, or other intellectual property right;
• deceive or mislead the recipient about the origin of a communication, or knowingly spread misinformation or false information that may cause harm to any person;
• impersonate another person, organisation, or entity;
• threaten or undermine the unity, integrity, defence, security, or sovereignty of India, friendly relations with foreign states, or public order, or that incite the commission of any cognisable offence or are insulting to any foreign state;
• contain malware, viruses, or any code designed to interrupt, destroy, or limit the functionality of any computer resource; or
• constitute patently false or untrue information published with intent to mislead, harass, or cause financial or other harm to any person or entity.

Additionally, you must not:

• use the platform to send spam, mine cryptocurrency, run denial-of-service activity, or otherwise abuse shared resources;
• from 30 October 2026, run a proxy, VPN endpoint or network tunnel that relays traffic for anyone other than you and your authorised team members, including open or public proxies, proxy or VPN services offered to others, and tunnels used to route third parties' traffic through our network. A reverse proxy in front of your own services, or a private tunnel only you use to reach your own resources, is permitted;
• attempt to gain unauthorised access to other accounts, tenants, or our systems; or
• reverse-engineer, scrape, resell, or redistribute the platform without our written consent.

You must stay within the resource limits of your plan. We may apply limits to protect the reliability of the platform for everyone.

From 30 October 2026: if we detect a service breaching this section, we may stop it immediately and without prior notice, and block it from being started or deployed, to protect the platform and other customers. We will email you the reason promptly. Stopping a service does not by itself delete its code, settings or data. You may ask for a review through support or our Grievance Officer; we will respond within 15 days. If we find the stop was made in error, we will restore the service and credit any paid time it lost. This is in addition to clause 10.

6. Your content and responsibilities

You retain ownership of the code you deploy and the data your application processes. You are responsible for that code and data, for having the rights to use it, and for how your application handles its own end users' information. You must comply with applicable law, including any consent, notice, or other obligations you owe to the people who use your application. You grant us the limited rights needed to store, build, run, and display your content solely to operate the service for you.

7. Data and privacy

How we handle your data is described in our Privacy Policy. Your account and its resources are isolated from other tenants and are not shared without your consent, except as required to provide the service or by law.

To host your application, we use service providers listed in our Privacy Policy, including Cloudflare for network security. If edge protection is on for a service, your visitors' IP addresses and web requests to that service, including its custom domains, pass through Cloudflare's network, which may be outside India. Your stored data stays in India, except objects you store in Voroa Object Storage and the logs of your services and builds. Those are stored in the Asia-Pacific region on a best-effort basis and may be stored outside India (see the Object Storage policy and our Privacy Policy). You can turn edge protection off for any service. You are responsible for telling your own visitors about this where the law requires it.

7A. The AI assistant

Voroa includes an optional AI assistant that answers questions using our published documentation. By using it you agree to the following.

• It can be wrong. Answers are generated by a language model and are provided for guidance only. They are not advice, and they are not a statement of what your account or services actually do. Where an answer and our documentation disagree, the documentation governs; where the documentation and these Terms disagree, these Terms govern.
• It cannot commit us to anything. The assistant cannot agree to a refund, a credit, a discount, a plan change, a price, a deadline, or any service level. Nothing it writes creates an obligation on Voroa, and nothing it writes varies these Terms. Only a written confirmation from Voroa staff does that.
• It cannot act on your account. It has no ability to change, deploy, delete, restart or configure anything. If it says it has done something, it has not.
• Your question is sent to our AI provider. The question you type is sent to NVIDIA to generate an answer, as described in our Privacy Policy. Do not type passwords, API keys, tokens or other credentials into it. Do not type personal information about anyone else.
• It is optional. You never have to use it. Our support team answers the same questions, and a support ticket remains the way to get a binding answer.

8. Intellectual property

Voroa, including its software, branding, and design, is owned by Web Tech Digital Work and protected by applicable law. The code and business data you bring to the platform remain yours. You may not copy, modify, or create derivative works of the platform without written permission.

9. Service availability and disclaimer of warranties

The service is provided on an "as is" and "as available" basis. We work to keep Voroa reliable and available, but we do not warrant that it will be uninterrupted, error-free, or free from data loss. Planned maintenance, third-party dependencies, and factors outside our reasonable control may affect availability. You are responsible for keeping your own backups of critical code and data.

10. Suspension and termination

We may suspend or terminate access for breach of these terms, non-payment, or activity that threatens the platform or other users. You may stop using the service and close your account at any time. On termination, your right to use the service ends; data handling after termination is governed by our Privacy Policy.

11. Limitation of liability

To the maximum extent permitted by applicable law, Web Tech Digital Work shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption, arising from your use of or inability to use the platform. To the maximum extent permitted by applicable law, our total aggregate liability for any claim relating to the service shall not exceed the total amount you paid to us for the service in the three (3) months immediately preceding the event giving rise to the claim. This does not limit liability for loss caused by our wilful act or gross negligence, or where the law does not allow it to be limited.

12. Indemnification

You agree to indemnify and hold harmless Web Tech Digital Work from any claims, damages, liabilities, and reasonable expenses arising out of the content or applications you deploy, your use of the service, or your breach of these terms or of applicable law.

13. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including network or power failures, acts of government, natural events, or third-party service outages.

14. Changes to these terms

We may update these terms from time to time. Material changes will be communicated by email to the address on your account at least 7 days before they take effect. Continued use of Voroa after an update takes effect constitutes acceptance of the revised terms.

15. Governing law and jurisdiction

These terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Chhatrapati Sambhajinagar, Maharashtra.

16. Contact

For questions about these terms, write to legal@getvoroa.com.