Voroa Object Storage Policy

1. Where your objects are stored

When your bucket is created we ask for it to be stored in the Asia-Pacific region. This is best effort: your objects may be stored in another country, including outside Asia-Pacific. India is not guaranteed. Voroa does not move a bucket after it is created.

If your business, a contract or a law requires your data to stay in India, do not use Voroa Object Storage for that data. Use a Voroa managed database, which is hosted in India, or a storage provider that guarantees an Indian location.

2. Durability, backups and our infrastructure provider

Objects are stored redundantly by our storage infrastructure. Voroa does not take separate backups of your objects. A deleted or overwritten object, or a deleted bucket, cannot be recovered by Voroa. Keep your own copy of anything you cannot afford to lose.

Our storage infrastructure provider may suspend service or remove content under its own terms, sometimes without notice. If that happens, your objects may be unavailable or lost, and the notice periods in this policy may not be possible.

3. Access keys

Each bucket gets its own access key, valid for that bucket only. The secret is shown once, when the key is created or regenerated. Voroa stores it encrypted and cannot display it again. Regenerating a key disables the old key within about 60 seconds; services using the old key stop working until they get the new one.

If you use Connect to a service, Voroa writes the bucket's endpoint, name and key - including the secret - into the environment variables of the service you choose, stored encrypted. You can remove those variables from the service at any time.

4. What you may store

The Acceptable Use Policy applies in full. In addition, object storage must not be used to publicly host or distribute malware, pirated content, or content illegal in India. Buckets are private; files are shared only through links that expire.

Complaints, and court or government orders, go to support@getvoroa.com or our Grievance Officer. On a valid complaint or order we suspend the bucket from our admin panel and then remove the content, within the time the law requires. Removed content and its records are kept for 180 days where the law requires it, even if you delete the bucket.

5. Billing

You choose a storage plan with storage and storage transfer included. The plan fee is billed monthly in advance on the same GST invoice as your other Voroa services.

Storage above your storage plan is charged per GB-month (the average amount stored across the month, measured daily), and storage transfer above your plan per GB, at the rates on the pricing page. These are billed after the month in which they were used, normally on your next invoice, stating the month they cover. If our measurement for any day of that month is unavailable, we do not charge extra usage for that month.

Each storage plan also has a monthly number of upload and download requests, shown on the pricing page. Requests are never billed as extra: past the number, that kind of request is refused until the next month or until you choose a larger storage plan.

A custom domain connected to a bucket is charged per domain for each month in which it is connected, from the first domain, at the price shown when you add it. It is added only after you confirm that price. It is billed with your other usage above plan, after the month. A later price change never raises the price for a domain you have already confirmed. A domain you remove and add again, or replace with another name, in the same month counts as a separate domain for that month.

Each bucket may import files from another provider free of charge once in any 12 months. An import that finished or copied any files uses it; one that was refused or failed before copying anything does not.

We email you at 80% and 100% of your storage plan's storage, storage transfer and request allowances. Above your storage plan, extra usage is billed until it reaches five times the plan. At five times your storage, uploads stop; you can still list, download and delete files. Downloads are never stopped because of storage transfer.

If a payment is not received, new uploads are refused once the date on your payment link has passed. You can still list, download and delete your files.

6. Deleting a bucket, and unpaid buckets

When you delete a bucket, every object in it is deleted permanently, subject to the 180-day legal hold in section 4. Deleting a bucket cancels its storage plan; the unused part of the month is not refunded. A storage plan cannot be moved to a smaller size while you store more than that size.

If a bucket stays unpaid, we may delete it, but only after writing to you with the deletion date at least 14 days in advance, so you have time to download your data.