Talk to us
Whether you are deploying your first app, moving a production workload, or weighing a plan for your team, we are here to help — during your working hours, not someone else's.
No credit card required.
Need help with something you are building?
Reach our support team at support@getvoroa.com. Include your account email and, if it helps, the name of the service you are asking about, so we can give you a precise answer quickly.
If you are already signed in, the fastest route is to open a support case from the Support center in your dashboard. The whole conversation stays in one place, and you get an email on every reply.
Tell us what you were doing, what you expected, and what happened instead. A build log line or a screenshot usually saves a round trip.
How a support case works
Open Help & Support in your dashboard, select Open a case, write a short subject and a description, and send it. Our team is notified right away.
Set a priority - Low, Normal or High - to tell us what is blocking you. Attach a screenshot, a PDF or a short log if it helps: up to five files of 10 MB each, stored in India and private to your workspace. Please never attach passwords, secret keys or .env files - we will not ask for them.
Every case has its own address, so you can bookmark it or come back to it later. When the issue is sorted, mark it as solved. If it comes back, reply on the same case and it re-opens.
Support on every plan
Every plan gets ticket support and the full documentation. Paid plans get priority, and the Scale plan adds a dedicated workspace manager.
Growth adds email and WhatsApp support alongside tickets. Scale adds a named person who knows your workspace, so you are not explaining your setup from scratch each time.
Planning a larger deployment?
Write to sales@getvoroa.com and tell us a little about what you are deploying and the scale you are planning for.
If you are moving a production workload from another cloud, say so - migration credits are granted by hand after a person reads your application, and the sales inbox is where that conversation starts. If you need a plan tailored to your team, or a size above what the pricing page lists, this is the address.
Privacy, data rights and legal
For privacy questions, data-rights requests, or anything about our terms, write to legal@getvoroa.com.
Under the Digital Personal Data Protection Act, 2023, you can ask to access, correct or erase the personal data we hold about you, withdraw consent, or raise a grievance. Our Grievance Officer is Sagar Tayde, Web Tech Digital Work, and legal@getvoroa.com reaches him directly.
Write from your registered email and include a reference - a service name, payment reference or invoice number - so we can act on it without a second round of questions.
What to include so we can fix it faster
A good support message answers three questions: what you did, what you expected, and what actually happened. With those, most issues are solved in one reply.
Add the service name as it appears in your dashboard, the time it happened (IST is fine), and the exact error text if there is one. For a deploy problem, open the deploy in the Deploys tab and copy the last few lines of the build log. For a runtime problem, copy the lines from the runtime log around the moment things went wrong.
What we never need: your password, an API key, a database password, or a .env file. If a secret has leaked somewhere, rotate it on your side first and then tell us - we can help with the rest without ever seeing the value.
When we answer
We answer during Indian working hours and aim to reply within one business day. Paid plans get priority support.
We are a small team in India, and we would rather tell you that plainly than promise a response time we cannot keep. A case marked High is picked up first; a question marked Low can wait its turn.
Found a security issue?
Email legal@getvoroa.com with what you found and how to reproduce it. Please give us a fair chance to fix it before you share it publicly.
Voroa is built and run by Web Tech Digital Work, Commercial Office No. 605, Freedom Towers, Near Akashwani, Chhatrapati Sambhajinagar, Maharashtra 431001. That address is on every invoice we send and on our Terms, Privacy and Grievance pages.
Deploy first, ask later
Most questions answer themselves once the first deploy is live. Start free and write to us if anything gets in the way.
No credit card required.