Refund and Cancellation Policy

Voroa has a free tier that requires no payment. This policy applies to paid subscriptions, which are available now.

This policy applies to paid subscriptions for Voroa, operated by Web Tech Digital Work. Please read it before subscribing. It sits alongside our Terms of Service and forms part of your agreement with us under the Indian Contract Act, 1872. Nothing in it limits your rights under the Consumer Protection Act, 2019.

1. Try before you pay — the free tier

Voroa offers a free tier so you can evaluate the platform — deploy from your repository, get a live URL, view logs, and see how it runs — before you pay anything. No card is required to use the free tier. Because you can evaluate the platform fully for free, we ask that you satisfy yourself on the free tier before upgrading to a paid plan.

2. How billing works (so cancellation is predictable)

Paid services are prepaid: you are billed in advance for each billing cycle, and you keep the full service you paid for through to the end of that cycle.
Extra usage above what your plan includes (such as bandwidth over the included GB, object storage and storage transfer above your storage plan, or custom domains connected to a bucket) is billed after the month in which it was used, on your next invoice. It is not prepaid.
Performance build minutes (only if you switch Performance builds on) are billed the same way: after the month in which they were used, at the price you confirmed (or the current price if it is lower), on your next invoice. They are not prepaid.
If an automatic payment does not go through, we may send you a payment link for the same cycle and the same amount. Your services keep running while that link is valid. If it is not paid by the date shown on the link, your paid services move to free limits until payment is received. Applications and workers keep running with less memory and less processing power; a managed database is stopped, and if it is not restarted it is eventually removed after a final backup. We write to you before that, with the date and the last day on which paying restores it. See clause 4.1a of the Terms of Service for the full position.
Each workspace is billed as a single monthly charge on one renewal date, equal to the sum of that workspace's active paid services plus GST.
Prices are shown exclusive of GST; applicable GST (currently 18%) is added and shown on your tax invoice for every charge, which you can download.
Paid services renew automatically each cycle under the payment mandates you authorise (UPI AutoPay or a card e-mandate), up to the maximum amount you approve. You may register more than one payment method and choose which one the monthly charge uses; a change to that choice applies from your next renewal, not to a renewal already notified. We send a notice before each renewal, naming the method it will be collected from, and you can cancel before renewal at any time from your account.

3. Cancelling a paid service

You can cancel a paid service at any time from your account settings, or by emailing us.
Cancellation is effective at the end of the current paid cycle — the service keeps running until then, then stops. Cancellation stops the next renewal.
We do not refund the unused part of the current billing cycle, and no pro-rata credit is issued. Cancelling does not delete your data.
Deleting an object storage bucket is a cancellation of its storage plan; the unused part of the month is not refunded.

4. Downgrading or upgrading a service

If you move a service to a smaller size, the downgrade takes effect at the next cycle. You keep the higher size you paid for through the current cycle. No mid-cycle refund or credit is issued for a downgrade.
If you move a service to a larger size mid-cycle, the change takes effect immediately once payment is verified, and you are charged a prorated amount for the rest of the current cycle, with a separate GST tax invoice for the difference.
A storage plan cannot be moved to a smaller size while you store more than that size.
A database that runs on a server of its own (not shared with other customers - the create page says so when you choose its region and provider) can only move to a larger plan, because a server's disk cannot be made smaller. To use a smaller plan, create a new database on that plan and move your data to it. Your original database stays billed until you delete it; deleting it takes effect under section 3, with no refund for the rest of the cycle.
The upgrade restarts the database's server, and the database is unavailable for the downtime shown before you pay. If the upgrade fails before your database's server has been resized, the database stays on its previous plan and we refund the upgrade charge in full, whatever the cause of the failure, through the process in section 7 (with a GST credit note); the exclusions in section 5.2 do not apply to this refund. If a problem occurs after the server has been resized, the server stays at the larger size, because it cannot be made smaller, and we work with you through support to complete the upgrade.
A database or service on a shared server (some regions and providers run several customers on one server) follows the general rules above: a larger plan applies once payment is verified and a smaller plan from the next cycle. A PostgreSQL database cannot move to a plan with less storage than its current plan includes, including any extra storage you bought. A plan change briefly restarts the service.

5. Refunds

Because the free tier lets you evaluate the platform before paying, and because paid plans are prepaid, paid subscription charges are non-refundable once billed, except in the two cases below and the failed-upgrade refund in section 4. These are the only circumstances in which we issue a refund.

5.1 A billing error on our side

If you were charged incorrectly — for example, a duplicate charge, the wrong amount, or a charge after a valid cancellation — contact us within 30 days of the charge and we will refund the excess promptly.

5.2 A verified service deficiency or non-delivery attributable to Voroa

If the platform genuinely fails to provide a paid service you were charged for — a verified deficiency or non-delivery caused by us — you may request a refund for the affected service. A prolonged, verified outage of the paid service caused by us is one example of a qualifying deficiency.

This does not cover, and no refund is due for: planned maintenance; problems caused by your own code, configuration, or content; failures of third-party services you rely on; or events outside our reasonable control. This is a verified, case-by-case remedy handled manually by an authorised operator, not an automatic credit or a standing pro-rata entitlement.

We consider genuine refund requests reasonably and in good faith, and nothing in this policy limits any right you have under the Consumer Protection Act, 2019, for deficient or non-delivered service.

6. What is not refundable

Outside the exceptions in Sections 4 and 5, and apart from a migration credit granted under Section 6a, refunds and credits are not issued, including for:

subscription fees for the current or a past billing cycle after a paid service has been made available to you;
downgrades or voluntary cancellations — you keep service to the end of the paid cycle, with no pro-rata refund or credit, and no migration credit arises from either;
accounts suspended or terminated for breach of our Terms of Service;
not using the service, or using less of it than expected; or
problems caused by your own code, configuration, or third-party services.

Voroa does not accrue credits for unused time, and does not operate a standing credit balance or wallet that you can pay into, withdraw from, or transfer. The only credit we place on an account is a migration credit granted by us under Section 6a.

6a. Migration credits

We may, entirely at our discretion, grant a migration credit to a customer moving to Voroa from another hosting provider. A migration credit:

is a rupee amount we place on your workspace, set against any Voroa charge on that workspace — the first payment for a service when you buy it, a prorated charge for an upgrade made part-way through a cycle, and your monthly workspace charge (the single renewal charge described in clause 4.6 of the Terms) — for any paid service that runs on Voroa machines: compute, managed databases, storage and add-ons alike. A service in a DigitalOcean, AWS or Vultr region, and traffic charged at the AWS rate, are not covered and are billed in full, as is any purchase that includes one;
covers a first payment or an upgrade charge only when one credit grant on your workspace has enough remaining to cover all of it. A charge larger than that is payable in full in the ordinary way, and the credit stays on your workspace for your renewals;
is granted only by us, on application and at our sole discretion. Applying does not entitle you to a credit, and no amount, rate or eligibility is promised anywhere;
is not cash, not a refund, and not a payment by you. It cannot be withdrawn, paid out, redeemed for money, transferred to another account or person, or used to settle anything other than a Voroa charge on the workspace it was granted to;
does not accrue from unused time, from cancellation, from a downgrade, or from anything you pay us. Nothing in this section creates a wallet or a standing balance;
expires on the date stated when it is granted. Any unused amount lapses on that date and is not refunded, extended or converted into anything else;
may be withdrawn by us, for any amount not already set against a charge we have already notified to you, if the account breaches our Terms of Service or the credit was obtained by a materially inaccurate application.

Where a credit covers a monthly charge in part, you pay the remaining amount and your GST tax invoice for that charge sets out the full value of the supply, the credit applied, and the taxable value you are charged on. Where a credit covers a charge in full, no payment is taken for it. Your account records the credit used against that charge, and we issue whatever tax document the applicable GST rules require for it.

A credit used on a period is not returned if you later cancel or downgrade: that period is treated exactly like a paid period under Section 4, and no credit note is issued because no money was received. If we ever refund real money paid on a charge that a credit also reduced, the refund is calculated on the amount you actually paid, not on the full price before the credit.

A migration credit does not change your prices, your plan, or anything else in this policy. When it is used up or expires, your ordinary billing continues under Sections 2 to 6 without further action.

7. How to request a refund

Email support@getvoroa.com with the subject "Refund Request".
Include your registered account email, the workspace and service concerned, the payment reference or invoice number, and the reason for your request.
We acknowledge your request within 48 hours and will review and respond within 3 working days.
Approved refunds are processed to the original payment method, ordinarily within 7–10 working days of approval. Where GST was charged on the refunded amount, we issue a corresponding GST credit note referencing the original tax invoice, with proportional tax adjustment, as required under the applicable GST rules.

8. Grievance redressal (Consumer Protection (E-Commerce) Rules, 2020)

If a billing matter remains unresolved, you may escalate it as a grievance to our Grievance Officer:

Name: Sagar Tayde
Entity: Web Tech Digital Work (trade name: Voroa)
Email: legal@getvoroa.com
Address: Commercial Office No. 605, Freedom Towers, CTS No. 15184, Near Akashwani, Chhatrapati Sambhajinagar, Maharashtra 431001

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we acknowledge every grievance within 48 hours of receipt and aim to resolve it within one month. Full details of our grievance process are on the Grievance Redressal page.

9. Chargebacks

Please contact us before raising a chargeback with your bank or card provider — we are happy to resolve genuine billing disputes directly. Chargebacks raised without contacting us first may lead to suspension of the account while the dispute is investigated.

10. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your payment governs that payment. Where a change is material and a payment mandate is already in place, we ask you to re-accept the updated policy at your next renewal rather than binding you silently. Updates are communicated by email or a notice on our website.

11. Contact

For any billing or refund question, write to support@getvoroa.com. We acknowledge within 48 hours and respond within 3 working days. Unresolved billing grievances can be escalated to our Grievance Officer, Sagar Tayde, at legal@getvoroa.com (see the Grievance Redressal page).