Voroa Assistant: ask a question, get the right docs page

The Voroa Assistant finds the part of our documentation that answers your question. It sits in the sidebar of your dashboard, just above the platform status indicator, and opens as its own page.

Use it when you want a quick answer to a “how do I” question without waiting for a support reply.

Asking a question

Select Voroa Assistant in the sidebar to open the assistant page, then type your question and send it. Ask it in your own words, in English or Hinglish - for example “how do I add a custom domain” or “database ka storage limit kya hai”.

You get back up to five documentation pages, best match first. Each one shows the page title, a one-line summary of the page, and the passage that matched your question. Open the page when you want the full detail.

A page for something Voroa does not offer yet is marked Not available yet, so you learn that before you open it.

What it answers from

Only the documentation on this site. Everything it shows you is text from these pages, written and reviewed by our team. It does not write answers of its own, so it cannot invent a price, a limit or a promise.

It does not read your account, your services, your databases, your logs or your deploy history. It can point you to the page that explains how service sleep works, and it cannot tell you whether your service is asleep - for that, look at your dashboard or open a support case.

When it finds nothing

If no page answers your question, the assistant says so and offers to open a support case, rather than showing you the nearest page that does not help. That is the correct outcome, not a failure.

What it cannot do

• It cannot change anything. It has no ability to deploy, restart, delete, scale or configure.
• It cannot commit Voroa to anything. It shows documentation; it cannot agree to a refund, a credit, a discount, a price, a plan change or a deadline. A written reply from our support team is binding. Where the documentation and the Terms of Service disagree, the Terms govern.

What happens to your question

Your question is searched inside Voroa and is not sent to any other company. No AI provider is involved.

When nothing matches, we record which of the question’s words appear in our documentation, so we can see which pages are missing and write them. We do not store the rest of what you typed. Even so, do not type passwords, API keys, tokens or other credentials into the assistant, and do not include personal information about anyone else.

When to open a support case instead

Use Contact support when you need:

• an answer about your specific account, service or invoice
• anything involving money - a refund, a charge you did not expect, a plan change
• something that needs a person to act, not just explain
• a binding answer you can rely on

The assistant is there to save you a wait when the answer is already written down. It is not a replacement for support, and it is never the only way to reach us.